Lee Wood

Why Select Hosted Dialers For A Call Center

Hosted dialers should be used for call centers because they can be deployed quickly and can be set up with little investment. Security is never questioned with such dialers. In case of ISDN service or connection failures, agents can think about other options and can continue with outbound calls.

Running a call center actually involves many costs. While companies rely on technology for offering services or customer support through phone, there are many calls which might be engaged, not reachable or unavailable. Ultimately, this impacts productivity and leads to problems. But, cloud based predictive dialers help you overcome struggles and empowers the calling process. So, here are some reasons why you should select hosted dialers.

Low cost for setting up the system

Hosted dialers follow the pay-as-go basis scheme. In some cases, open-source software can be used for a fixed amount followed by an ongoing cost every month. This is apt for systems where you want to deliver services through a few agents.

Since business grade uncompressed VoIP helps to end calls, you as a business owner needn't sign a BT line contract. At the very first instance, the BT network can be bypassed and so you can expect low call charges. For UK landline calls, you can anticipate £0.01 per minute.

A secure network for the call center

A hosted network is comparatively more secure than the end user's network. This is because it safeguards the system from threats which otherwise bring in instability to the VoIP based communication system. Generally, the dialer server is situated at a data center which is protected in many ways. IP address tracking, SSL encryption, firewall, physical access restrictions and access logs help to enhance security.

Prone to low risk before establishment

With hosted call center dialers, you can't expect a higher risk because the end user can use it for testing even before it's deployed for commercial and operational purposes. Linux operating system, Apache web server, MySQL database and asterisk PBX are some of the open-source applications on which the testing is carried out.

Quick deployment for numerous agents

Even when you have to make a provision for 30 agents, a hosted dialer can be set up within 24 hours. While the service can be adapted instantly with internet access, the software can be installed with the help of a tested blueprint. Since the dialer is supported by an open source application, developers are delighted for offering support, fixing bugs and incorporating new features.

Availability and resilience during critical situations

Availability is assured with hosted call center dialer even when there's a failure in the ISDN service or internet connectivity. Agents can either work from their residence or from any other location. Fewer agents can continue calling prospects through mobile phones or landlines.

Author Bio:-

This article is written by Lee Wood. He has got into writing professionally and uploads regular informative articles. You can refer to the articles and the information put down by him and clears your doubts on SIP trunking in Philippines.